Service Policy

Deposits and Payments

Firstly in order for me to provide a fair service, 50% non-refundable deposit of the project is needed to commence work once quote is approved by you/customer, furthermore the balance of 50% must be paid at the end of the project. Final completion of the project will be received/sent once final payment is made.

Cancellations

A project can be cancelled but within terms of the deposit being non-refundable.

Information Needed

  • Text to be included
  • Size or resolution
  • Background information about the event or company
  • Stock Images or images to be included
  • Color scheme preferred
  • Target Audience
  • Due date

What you receive

Designs will be sent in general formats (JPG, PNG, PDF) for images. MP4 for Videos. Sizes vary according to needs. Source files will be priced differently.

Late Payments

All projects consist of 14 days of which payments in full must be made at the end of the 14 days cycle. Exception of 7 extra days after the initial 14 days can be made for various reasons. If the stipulated time (plus any extension if applicable) passes and no payment has been received, an additional $50 per week will be added to the total in which to be paid by the client in order to receive their Image/ Video files.

Portfolio and Website Credit

I reserve the right to add completed projects to my portfolio and my website portfolio. If there is a privacy issue involved, please inform me.

Contract with Himraj Bir – Graphic Designer

By entering into a project with me whether verbal or down-payment paid, you are consenting to be bound by the terms of these policies and procedures. This policy will be presented to you before any projects are to initialized.

Copyright of Artwork

Graphic designs created at my studio are custom-created and exclusive to each business, so the design final images are yours after final payment has been made. Assets attained and used during the design process are not included with your ‘final’ design files being sent. Only image being sent will be the final image requested by the client.